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Report a Claim

Please call 01 277 0394 or send an email to insurancesolution@stanbicibtc.com to report a claim

If you are an existing customer, kindly login into the Insurance Module of the  Stanbic IBTC Mobile App by following the steps below;

  • Login with your registered email address and passcode
  • Navigate to the required policy and click the claim icon
  • Upload images of the damage (for a vehicle claim, upload images of the damage showing the car registration)
  • Input the date of incident
  • Include the circumstances of the incident and submit claim